We Are INSITE
Jay has been involved in commercial real estate brokerage, consulting and development full-time since 1987. Prior to moving to Charlotte in 1997, he spent 10 years in downtown Washington, D.C., as a commercial real estate broker initially with Grubb & Ellis and later with Faison. In Charlotte, Jay was Vice President, Corporate Services, with Lincoln Harris where he represented such clients as US LEC, J.C. Bradford & Company, Interstate/Johnson Lane, ALLTEL, Wachovia Securities, Bank of America and The Urban Land Institute. During his four years with Lincoln Harris, he completed over 60 transactions in 50 cities throughout the U.S. and Canada. Jay left Lincoln Harris in 2001 to form Insite Properties.
At Insite, Jay is responsible for strategic direction, management oversight, investment decisions, investor relations, and capitalization of Insite’s acquisitions and development projects.
Licensed North Carolina and South Carolina real estate broker
Urban Land Institute full member
Charlotte Region Commercial Board of Realtors member
Johns Hopkins University Alumni Roundtable
The Paramount Theatre, Charlottesville, Va., board member
Charlotte Region Commercial Board of Realtors Top Producer - Multimillion Dollar Leasing Awards 1997, 1998, 1999
Lifetime Member Million Dollar Leasing Award – Washington, D.C., Commercial Board of Realtors
Towson University, B.S.; B.A., Accounting
Johns Hopkins University, Master of Science in Real Estate
Phone: (C) 704.906.0143
Allen Cannon joined Insite properties in June 2023 as a property accountant. He has 7 years of experience as a Property Accountant in residential property management. Looking for a change, he is excited to journey into the commercial side of property management with Insite. Allen is responsible for daily accounting functions , financial reports, and statements for various properties.
Originally from Fayetteville NC, Allen attended Methodist University and received his Bachelor’s Degree in Accounting. In his free time, he enjoys exploring the city regarding all things music and food related.
Jerry joined Insite Properties in 2014. Prior to coming onboard with Insite, he held management positions with other commercial property management groups where he gained a vast knowledge and was vocal with developing their engineering and maintenance teams. Jerry has over 30 years of Building Engineering and Maintenance Management experience with a vast skill set, including IT knowledge and experience, that has proven to be invaluable to our organization.
Jerry currently directs daily property maintenance operations. He leads our growing engineering and maintenance team and has also developed and is managing our commercial HVAC division. Jerry’s other daily functions include being pivotal in collaborating and assisting with current commercial construction.
He is a native of Charlotte, NC where he currently resides with his wife and 4 children.
• Phone: 704.526.2188
• Email: firstname.lastname@example.org
Shayla Counts : Accounts Receivable Specialist
Shayla joined Insite Properties in May 2023 and currently serves as the Accounts Receivables Specialist. She comes to us with 8+ years of accounts receivable experience, she transitioned her career from Proterra Inc in Greenville, S.C as Lead Accounts Specialist to Charlotte, N.C. Excited to further her career in the Real Estate industry this is her first year being part of a commercial Real Estate team.
Shayla is a native of South Carolina where she currently resides in Charlotte, NC. She has a passion for all projects in the fashion industry.
College – Limestone College Criminal Justice Major (Gaffney, SC)
Elise joined the Insite team in January 2023 as a Property Accountant. She brings 15 years of accounting experience with 8 years in commercial real estate management. Elise is responsible for the daily accounting functions and reporting for a portfolio of properties.
Originally from New York, Elise received her bachelor’s degree from Baruch College in Manhattan. She began her career in finance working in the New York financial district. She has lived in the Charlotte area for the past 30 years with her husband and grown daughter and son.
Jonathan focuses on office, medical office and industrial acquisitions, dispositions, and development projects across the Southeast. He is responsible for sourcing, underwriting, and capitalizing investment opportunities for Insite and its separate account investor clients. Jonathan is experienced in performing various forms of financial analysis and is also proficient with Argus software. He joined Insite in 2014 and served his first five years as Brokerage Associate where he focused on Insite portfolio and third-party landlord leasing assignments and property marketing efforts. Prior to moving to Charlotte, Jonathan worked as a Multi-Family Property Manager for PRG Real Estate for six years in Nashville, Tennessee.
- North Carolina Real Estate Broker, Licensed
- Argus Valuation DCF 15, Trained
- Charlotte Region Commercial Board of Realtors Member
- Urban Land Institute Member
- Harvard Law School’s Program on Negotiation (PON), Certified
- Dale Carnegie’s “Effective Communications and Human Relations,” Certified
• Clemson University, Bachelor of Science in Finance, Real Estate Emphasis
• Belmont University, Master of Business Administration, Finance Emphasis
Phone: (O) 704.526.2190 (C) 954-439-3661
Kristyn joined Insite Properties in January 2023 as Assistant Property Manager. She assists in the day-to-day operations of Insite’s Medical Office Buildings in Nashville, TN. Kristyn discovered her passion for property management in the residential multi-family industry where she excelled in new construction lease-up, transitioned, and stabilized assets in Tennessee. She is excited to have the opportunity to acquire this same passion and experience in the commercial real estate industry.
Kristyn resides in Clarksville, TN where she shares a home with her husband, Isaac, along with their dog and two cats. She enjoys spending quality time with her family and friends, traveling, and going on hikes with her husband and dog.
Certified Apartment Leasing Professional (CALP)
Dale Carnegie Advanced Sales Certified
Kristyn is a proud alumna of Tennessee State University, B.S. in Agricultural Sciences with a concentration in Pre-Veterinary Medicine.
Phone: (O) 704.526.2183
John joined Insite Properties, in August of 2022 as our Property Manager and Event Coordinator. He recently relocated back to Charlotte, NC from Montreat, NC. John brings several years of planning, property management, and event coordinating. Prior to coming to Insite, he was the Director of Development Operations for Montreat Conference Center and Community Manager in Uptown Charlotte, where he ran many successful fundraisers and community activities. John is thrilled to be back in Property Management, and we look forward to him being a part of the Insite Properties Team.
Phelicia joined Insite Properties in November 2023. She currently serves as the Senior Accounting Specialist, with a focus on the day-to-day management of accounts payable. Phelicia comes to us with 15+ years of accounting experience, which includes 3 years of property accounting in the commercial, residential and development sectors of the real estate industry. Phelicia earned her bachelor’s degree from Ohio Dominican University, in Columbus, OH.
A Columbus, OH native, Phelicia has served for 10+ years as a volunteer to agencies that offer services to the less fortunate. Now a resident of Charlotte, since February 2023, Phelicia continues to serve the community and has become an enthusiastic participant in the volunteer opportunities in Charlotte and the surrounding areas.
Ron is a native of Charlotte, North Carolina, but has lived in Chicago, Seattle, and Connecticut. He spent 14 years in law enforcement (security) before joining the Insite team on a permanent basis in 2017.
In his free time, Ron LOVES movies! He has even acted as the lead, as well as an extra, in several independent films.
Lewis recently joined Insite Properties in June of 2022. As part of our HVAC division, he holds the role of Sr. HVAC Technician. He brings over 10 years of experience in HVAC diagnosis to motor changeouts. Lewis has an Associate Degree in Commercial HVAC from Central Piedmont Community College. He is a native of Wadesboro, NC, but resides in Charlotte, NC. Lewis is a proud father of 3 kids and in his spare time enjoys fishing.
Auburn joined Insite Properties in the beginning of 2022 bringing 9 years of experience in residential property management and real estate operations. Starting out as a leasing professional and working her way up to a multi-site property manager, she has an extensive amount of knowledge and experience in subsidized housing, single-family and multi-family property management. With her passion for real estate and property management, she decided a career change to commercial real estate was her next calling.
Originally from Clemmons, NC, Auburn has been residing in Charlotte for the last 13 years after graduating from the University of North Carolina at Charlotte with a BA in Sociology.
Highlind was a residential real estate appraiser for five years before joining Insite Properties. With a desire to broaden his horizons, he jumped at the opportunity to learn commercial real estate from the ground up when he joined the team at the beginning of 2019.
Highlind is a native Charlottean and returned “home” after five years in Raleigh. While earning the rank of Eagle Scout, he developed a passion for camping and the great outdoors, which continues to this day. Now he gets to share that love with his beautiful wife and dog.
Bart has been a commercial real estate professional for over 20 years, successfully completing acquisition and development projects in excess of several hundred million dollars. As a native of Charlotte, N.C., and with his extensive work all over the Southeast, Bart is a knowledgeable and valuable resource to his clients in the region. Bart relies on his real estate expertise and substantial financial analytics skills to provide clients exceptional service. Prior to his entry into real estate, Bart spent 10 years in corporate sales and marketing for the financial and banking industry.
At Insite, Bart is primarily focused on new business opportunities, acquisitions, development, company investments and investor relationships.
Licensed North Carolina real estate broker
Urban Land Institute - Charlotte District Council Management Committee, Advisory Committee member and Regional Initiatives Council member and Capital Markets Council Member
Charlotte Region Commercial Board of Realtors - member and former board member
Dilworth United Methodist Church – member, former Board of Trustees Chairperson, former Council Board member.
East Carolina University, B.A.; Economics
Phone: (O) 704.526.2182 (C) 704.506.1635
Karen Pharr, CPM®, Director of Property Management at Insite Properties, LLC in Charlotte, North Carolina. Karen’s career in property management spans more than 30 years, throughout which she’s managed all property types, including commercial, residential, industrial, and medical buildings. She’s the former principal/partner of Hiett, Pharr & Associates, a property management, leasing and brokerage firm. More recently, Karen served was Senior Property Manager for Cushman & Wakefield | PIRES, where she oversaw a portfolio consisting of industrial, office, and associations for institutional and private sector clients. She has recently relocated to Charlotte, NC to join Insite Properties, LLC. as the Director of Property Management.
Karen serves on the Institute of Real Estate Management (IREM®) leadership team at the national level, assuming the role of President for the IREM Foundation in 2022. She will lead the Foundation in pursuit of its purpose to provide access to education and resources for those in the real estate management profession. Previously serving as the IREM Foundation Vice President in 2020-2021, she is also a member of IREM’s Governing Council and has served as chair of the Ethical Inquiry Board, member on several national committees and held the IREM Region 7 Vice President position along with serving as President throughout various terms for her local IREM Chapter. She holds a Texas Real Estate Brokers License, New Mexico Qualifying Brokers License and is a Certified Property Manager (CPM®) and a member of the National Association of Realtors. She devotes her free time and energy to causes that enrich her community such as organizing 5k races for charity and serving as a member of Progress321.
Jordan joined Insite Properties in 2019 after graduating from Mallard Creek High School. Leadership within Insite’s maintenance department has provided Jordan with a skill set that he continues to expand as opportunities present themselves. He also works intermittently within the HVAC department, which has proven to be advantageous for both Jordan and Insite.
During his free time, Jordan enjoys movies and collecting sneakers.
Andrea Reed, is the Chief Accounting Officer for Insite Properties. With over 25 years of commercial real estate experience, she brings a wealth of experience to Insite. She is a NC Certified Public Accountant as well as a Certified Management Accountant and holds an MBA from the University of Georgia.
Andrea is married to Kip Reed and has a grown daughter. She is very involved in missions work through her church and often leads groups to Mexico to work with families and orphaned and vulnerable children through Back2Back Ministries. She is also an advocate for breast cancer patients and survivors and is a member of the Pink Smile Promise board of directors as well as a regular participant in the Primax Pink Warriors Team with the American Cancer Society Making Strides annual events.
Neil is a native of Las Vegas, Nevada where his family operated a successful automotive business for many years. After moving to Charlotte, he retired from a 22-year career in RV/Motorcoach sales. He recently joined Insite as part of the Maintenance team.
In his spare time, Neil enjoys restoring classic cars and home renovation projects.
Jessica, Senior Property Manager for the Insite Properties team discovered her passion for real estate in 2011. She transitioned her career journey from Wall Street with Goldman Sachs to established multi-family and new construction lease-up properties in Charlotte, NC. She has utilized her great analytical and financial knowledge to quickly grow in the industry and into our multi-site Senior Commercial Property Manager. Jessica relocated to Nashville, TN in 2020 where she manages a number of Insite’s Medical Office Building portfolios. She is looking to leave her footprint on each site as well as lead them to financial success.
After residing in various cities along the East Coast, Jessica has settled down in Nashville, TN with her husband Logan, two sons and two dogs. She enjoys spending time with her family, traveling, being a boy mom and playing tennis.
The University of North Carolina at Charlotte, Bachelor of Science in Business with a major in Finance.
Phone: (O) 704.526.2176
Tiffany joined Insite Properties in 2019 with 17+ years’ experience in healthcare management, 7+ years in home management, as well as an education in architecture. She possesses a diverse knowledge base that is beneficial to every department of Insite.
Tiffany is a native North Carolinian who currently resides in Charlotte with her husband of 18 years. She has a passion for reading and all creative ventures (mixed media, photography, stained glass, and tufting).
University of North Carolina – Charlotte
Daniel joined Insite Properties to lead their multi-family development projects in Charlotte and its neighboring submarkets. He is responsible for identifying opportunities, underwriting, and managing project partners for the company and its investors. Daniel comes to Charlotte via its sister Queen City, Cincinnati, where he executed a variety of urban multi-family projects including adaptive re-use, value-add repositions, and ground-up construction.
• Urban Land Institute Member
• University of Louisville, B.A.; Business Management
Phone: (O) 704.344.8086 (C) 859.412.0220
Bethany joined Insite Properties in February 2021. As Property Manager, she oversees a diverse portfolio of office, medical and commercial associations in the Charlotte metropolitan area. Bethany got her first taste of real estate management and leasing straight out of college where she worked with one of the leading firms in the student housing market based out of Chicago, IL. The passion for property management was ignited and she went on to manage properties in various markets within the United States. Her desire to learn and grow lead her to further develop her skills by taking on the many facets of management within a Homeowner Association portfolio. Since arriving at Insite Properties, Bethany has moved seamlessly into commercial property management, her ability to manage a multitude of property types, in both the residential and commercial real estate arena, along with her strong acumen for budgeting, maintenance tracking and project oversight has made her a wonderful asset to Insite and the clients she serves.
In her spare time, Bethany enjoys spending time with her family. She is a proud alumna of The University of South Carolina – Columbia with a B.A. in Criminal Justice/Psychology. Go Gamecocks!
Star joined Insite Properties in January 2023 and currently serves as the Assistant Property Manager & Office Manager. She comes to us with 3 years of commercial real estate experience, starting out as a Tenant Services Coordinator. After spending a short time to pursue a career in Applied Behavior Analysis as a Behavior Technician she is excited to be back in commercial real estate and looking forward to expanding her career in property management.
Charlotte, NC native with a BS in Business Administration and MBA. She has a passion for helping others. In her free time, she enjoys creating and designing custom t-shirts and or finding ways to expand her apparel business.
Mary is a real estate and business professional with more than 35 years of experience in commercial real estate operations. In addition to her membership in the National Association of Realtors and the North Carolina Association of Realtors, she holds multiple certifications and accreditations, including Certified Property Manager (CPM) through the Institute of Real Estate Management (IREM), Certified Commercial Investment Member (CCIM) from the Commercial Investment Real Estate Institute, a Certified Manager of Community Associations (CMCA) certification from the National Board of Certification for Community Association Managers, and an Association Management Specialist (AMS) certification from the Community Associations Institute.
Mary serves on the CREW (Commercial Real Estate Women) Charlotte Board of Directors with past positions including 2022 President, CREW Network Delegate, and chair of Member Recognition. Mary has also held several leadership positions with IREM, both nationally and with the Western North Carolina Chapter. Her involvement in national IREM includes serving on its board of directors, serving as chair of the Ethics Hearing Board, and serving as President of the international IREM Foundation, a philanthropic organization. In addition, Mary has been heavily involved in Classroom Central Charlotte, a nonprofit organization that collects and distributes school supplies to children living in poverty in the Charlotte area, previously serving on its Board Directors and Executive Committee. Additionally, Mary is a recipient of the Charlotte Business Journal Women in Business Achievement Award, the Mecklenburg Times Most Influential Women Award, and Globe Street’s Women of Influence Award.
A native of Vienna, Va., Mary currently resides in the Charlotte area, with her husband of forever (1986). They have three children and three grandchildren.
Phone: (O) 704.526.2181
Kathy has been with Insite since July 2023. She brings over 30 years of accounting experience, with 20 years in commercial real estate. She is responsible for the accounting and reporting for a diverse portfolio.
Kathy received her bachelor’s degree from the University of North Carolina Charlotte. She is a native of Buffalo, NY, moved to Charlotte, NC in 1991 and has been a resident of Fort Mill, SC since 1996 with her husband. They have two daughters and two grandsons. She enjoys running and coaching new runners.